Automated Service Desk
Our industry leading Automated Service Desk is a proven response approach to today’s rapidly changing market conditions, enabling our clients to address a more sophisticated and demanding IT user. Bell Techlogix quickly learns your business operation and then leverages hands-on experience and advanced tools to build a model custom to your needs.
Our core team of subject matter experts currently carries over 500 industry certifications, and they utilize all the leading tracking and reporting tools needed to deliver best-in-class service desk support – including a select set of complimentary services, such as On-site Repair, Mobile Device Management, Remote Monitoring and other services to truly optimize the management of the desktop.
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Bell Techlogix has a rich history of providing service desk and mobility support both on-site - for those types of tickets that can't be resolved remotely - as well as support for a mobile sales force.
Whether it's through the advanced exchange or through a dispatch service, we're able to provide on-site support to any remote location.
Deskside support allows Bell Techlogix on-site advocates to become part of a client’s entire IT organization and company culture, the glue that’s critical to our comprehensive managed service offering.
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